Trusted By 1500+ Happy Clients including these Fortune companies

Trusted By 1500+ Happy Clients including these Fortune companies

Software Support and Maintenance

Do you work with a distinctly average Software support and maintenance company? Has your company's maintenance cost become burdensome?

Narola Infotech can provide IT support and maintenance services. Our Software maintenance and support experts are always available to respond to your needs, whether it's ongoing administrative management, hosting and server configuration, technical consulting, third-party integration, or enhancement of your website or web-based software.

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Modifications & Technical Improvements

We can modify if any feature is not working as expected or if a new feature is to be added to enhance UI/UX by doing a thorough code review, checking technical functionalities, understanding how modules are interacting, and so on. We additionally manage code readability for future needs and latest version control.

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Bug & Glitch Removal

We identify the bug and try to fix it from the backend instead of making changes in multiple platforms (iOS/Android individually) to save time and avoid version updates on the store for minor changes/bug fixes. We then find the route course of the bug and fix it permanently by applying the relevant solution.

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Performance Improvements

We use GT Matrix & Google services to check the performance and responsiveness of the app on various devices across browsers. We then remove unnecessary JS and CSS images for query optimization, minimize long/unnecessary responses generated from API for quick turnaround of data display & reduce load time.

Why Software Support and Maintenance is so Important?

Priority always revolves around seemless and optimum user experience with a sound software/app

SECURITY

It is crucial to have latest security integrations in place to avoid any mis-handlings.

OPTIMUM USER EXPERIENCE

You can provide the best & seamless user experience with our continuous support & maintenance service.

AVOID NEGATIVE REVIEWS & DECREASE BOUNCE RATE

Once your app/website is LIVE, we fix mis-functionality on priority basis to avoid negative reviews in case of mobile or bounces in-case of website.

OS & BROWSER VERSION UPDATE

In order to have your app/software LIVE & accessible throughout, we ensure browser/OS versions are updated.For instance, Apple discards an app if deprecated controllers/methods are used like UIWebview, UISearchController etc. or say, as per Google policy, we must maintain the current minimum version level.

STABLITY & SCALIBILITY

Your app/software runs smooth, stable when glitches are fixed on priority basis & bugs are removed. We can help you add any feature/ or UI changes at later stage to scale your app/website.

Explore our Dedicated Software Support & Maintenance Case Study

A flawless user experience is how you attract users and retain them. It’s also how you make sure you’re always on top and that your business remains resilient and successful.

Quadmap

Quadmap

Over 10,000 successful installation

Bug Fixing & Feature addition Support implemented for both Android and iOS technologies.

Read Case Study
Tweaktown

Tweaktown, Australia

10 years Long Support & Maintenance

Seamless website, functioning with 10K+ traffic every day, making it one of the most popular tech websites.

Read Case Study
Crome Camera

Crome Camera

Responsive & Fully Functional Web Application

Integrate plugins, fix issues - ensure swift functioning in estimated time delivering the finest outcome

Read Case Study

Schedule A Call with our Team Lead & Get a Free Quotation for your project

    The Value We Offer Our Clients

    We ensure your experience with us is hassle-free and transparent.

    Optimized Solution Icon

    Optimized Solution

    We provide you with software support and maintenance services that allow you to help your team create the maximum benefit of the innovative solution developed to resolve your business problems and generate higher returns.

    Long-Term Partnership Icon

    Long-Term Partnership

    We believe in a continuous and long term association to understand and support your evolving needs as your business grows, and allow you to gain continuous user engagement and returns.

    Diverse skills Icon

    Diverse skills

    We are constantly updated with latest market trends & technologies to provide complete support across all platforms and technologies.We have 350+ in-house diversed experienced Tech experts to fulfil your needs.

    Fair Time Zone Icon

    Fair Time Zone

    We prefer to work in IST & in overlapping working hours. Providing you the benefit to collaborate & discuss in overlapping hour everyday as well as our employees with work-life balance to have optimum high efficiency at work.

    We work with you with these Business Friendly Working Model

    • Dedicated Resource/Team
      On-demand/Hourly
    • Definition

      We provide support round the clock with resources or team working dedicatedly for your organization to fix any problem / develop any feature on a priority basis.

      We provide support once your demand is placed, we allocate an available resource suitable to your need and help you complete the work on an hourly basis.

    • Resource

      Dedicated Resource

      Resource as per availability*

    • Association

      Long-term association

      Demand based association

    • Response Time

      Prioritized and faster problem solving as a reliable support team is always available for you.

      May take longer to solve the problem as we have to understand the system each time.

    • Term

      Committed scope and term

      Limited commitment

    • Pricing

      Pricing tied to service levels monthly/annual basis

      Pricing tied to hours worked

    Time Zone

    Time Zone

    We prefer to work in Indian Standard Time Zone & in overlapping working hours.

    Providing you the benefit to collaborate & discuss your needs, and progress with the team in the overlapping hour Everyday. As well as sound work-life balance to our employees to have high efficiency & productivity at work.

    The culture at Narola, not only promotes a 100% client satisfaction, but also takes utmost care(or focuses) for employee's growth.

    Having said, in case of Urgency/Crisis Scenario, our team is here irrespective of any time zones, holding our Integrity towards you and your company. Due to which we are able to establish long term relations with our clients and attain 95% client retention ratio.

    Discuss with the team

    18 Years of Trust & Hard Work

    Over the years we have leveraged exceptional technological expertise at affordable prices to offer our clients customized solutions to suit their needs and industry niches. Our development is focused on making reliable, appealing, easy-to-use, speedy, scalable, and customized deliverables.

    Happy to Deliver
    3000+
    Successful Projects
    Globally Trusted in over
    50+
    Countries
    Recognized by
    13+
    Awards
    Blessed with
    95%
    Customer Retention Ratio
    Why Narola
    Why-Narola

    Narola is not just another software development company, but it is an institution for global businesses to get the technical solution to complex business problems and needs with a vision that is client-oriented. Learn more about our values, how we address challenges from our CIO, Narola Infotech.

    Read our reviews on:

    TESTIMONIALS

    Our Clients Say

    We place a huge value on strong relationships. Our clients have faith in us. We always keep them ahead of their competitors by serving them top notch IT solutions.

    Dmitry Dorogov
    Double_Quotes_start

    Working with them has been very pleasant; we’ve really enjoyed the collaboration.

    Dmitry Dorogov

    Owner, Quadmaps | Russia

    Cameron Wilmot
    Double_Quotes_start

    We have been working with Narola Infotech for so many years now and are pleased with the results so far. It is our first time hiring external help to grow our website from India and I’m happy to testify that the work provided is of high standard. I wouldn’t hesitate in recommending Narola Infotech to others.

    Cameron Wilmot

    Cofounder, TweakTown | Australia

    Our Clients Across Industry

    We have worked with 1500+ clients in the past 18 years across various industries resolving complexities and differentiating them with optimum software solutions suitable to their business proposition.

    Frequently asked questions (FAQ)

    See the answers to some of our most commonly asked questions below.

    Industry Notion

    Outsourcing VS In-sourcing Software Maintenance: Which Approach Fits Your Business Needs? Post Thumbnail

    March 14, 2023

    Outsourcing VS In-sourcing Software Maintenance: Which Approach Fits Your Business Needs?

    See Full Article

    Awards

    As the world's leading web & mobile app development company, we have been privileged to win 13+ awards for our working process. We're honored to be a recipient of each of these awards for our hard work & customer loyalty.