Last Updated: March 7, 2024


Ifrah Khan


As businesses become more dependent on technology, the need for application maintenance and support services continues to increase. These services are essential for ensuring the smooth functioning of software applications, minimizing downtime, and enhancing the overall user experience. However, organizations have to decide whether to outsource or in-source software support and maintenance services. This blog post will discuss the pros and cons of both approaches to help businesses make informed decisions.

What is Software Support and Maintenance?

Application support and maintenance refer to the ongoing activities required to keep software applications functional and efficient. These activities include fixing bugs, updating software, ensuring compatibility with other systems, and providing technical assistance to end users.

A study found that software bugs and glitches cost the U.S. economy an estimated $1.7 trillion annually in lost productivity and revenue.

Importance of Support and Maintenance Services

Application maintenance and support services are crucial for businesses that rely on technology. These services ensure that software applications remain operational and efficient, which in turn, reduces downtime and increases productivity. Moreover, maintenance and support services help businesses to identify and fix issues before they cause significant problems.

Outsource V/S  In-Source- What to Opt For?

When it comes to application maintenance services, businesses have two options: outsourcing or in-sourcing. Outsourcing involves hiring a third-party vendor to provide software support and maintenance services, while in-sourcing involves handling these services in-house.

Pros and Cons of Outsourcing Support & Maintenance Services

Below mentioned are few benefits of outsourcing as well as disadvantages.


Cost Savings: Outsourcing support and maintenance services can be cost-effective since third-party vendors typically have lower labor costs.

Access to Expertise: Outsourcing allows businesses to access a broader range of expertise since vendors specialize in providing these services.

Scalability: Outsourcing enables businesses to scale application support & maintenance services up or down based on their needs.

Focus on Core Business: Outsourcing allows businesses to focus on their core competencies since they do not have to worry about software support and maintenance services.

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Communication Issues: Outsourcing can result in communication issues since the vendor may not be familiar with the company's culture or communication preferences.

Security Concerns: Outsourcing mobile application maintenance services can raise security concerns since vendors may have access to sensitive information.

Lack of Control: Outsourcing can result in a loss of control since the vendor may make decisions that do not align with the company's objectives.

Language Barriers: Outsourcing can lead to language barriers since vendors may not speak the same language as the company's employees.

Pros and Cons of In-Sourcing Support & Maintenance Services

Below mentioned are few benefits of in-sourcing as well as disadvantages.


Greater Control: In-sourcing support and maintenance services give businesses greater control over the services they provide.

Familiarity with Company Culture: In-sourcing allows businesses to maintain the company culture and communication preferences.

Greater Security: In-sourcing application support services can enhance security since businesses can control access to sensitive information.

Improved Collaboration: In-sourcing can improve collaboration between the support and maintenance team and other departments.

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Higher Costs: In-sourcing support and maintenance services can be more expensive since businesses have to pay for labor costs, benefits, and training.

Limited Expertise: In-sourcing may limit the range of expertise available to businesses.

Limited Scalability: In-sourcing may limit scalability since businesses may not have the resources to scale application support & maintenance services.

Diversion of Resources: In-sourcing may divert resources from other important business activities.

Mistakes To Avoid While Hiring Software Maintenance & Support Company

  1. Avoid making decisions based solely on cost. While it is crucial to managing costs, it should not be the only factor in your hiring decision. Instead, focus on finding the right talent that can deliver high-quality work.
  2. Avoid hiring people based on their credentials or experience alone. Sometimes, candidates who have a wealth of experience or impressive credentials may not fit well into the company's culture, which can cause problems in the long run.
  3. Avoid neglecting soft skills. While hard skills are necessary, soft skills like communication, teamwork, and problem-solving abilities are equally important. These skills can help employees work better together, and they can help them navigate complex situations.
  4. Avoid making hiring decisions based solely on your gut instincts. While gut instincts can be helpful, they should not be the sole basis of your hiring decision. Always back up your decisions with data and evidence to ensure that you make an informed decision.

To make the right decision you can refer to our guide on 8 Tips to Hire The Best Mobile App Maintenance and Support Company.


Ultimately, businesses need to carefully evaluate their options based on their unique needs, resources, and objectives. Outsourcing and in-sourcing both have their pros and cons, and businesses need to weigh them carefully before making a decision. By doing so, they can ensure they choose the approach that best fits their needs and helps them achieve their goals.

At Narola Infotech, we are experts in providing reliable application support & maintenance services that keep your applications running smoothly. With years of experience, our team is equipped to handle a range of needs and can tailor customized solutions to meet your unique business goals.

We are committed to providing exceptional service at competitive prices, and our goal is to maximize your software's performance so that you can achieve your business objectives. Choose us as your partner for top-notch support and maintenance services that help your business thrive.

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