InDebted is changing the world of consumer debt recovery for good. Fueled by machine learning, their intelligent platform gives businesses the power to take a truly modern and customer-first approach to collections globally. By using InDebted to deliver tailored experiences and personalized communications on the digital channels customers prefer, businesses can maintain positive relationships with their customer base while increasing the success rate of recoveries.
After working on round-robin assignment criteria and connectors with Outreach, LinkedIn, Slack, and Einstein, we created a powerful CRM software. It enabled leads to be assigned to the most appropriate sales executive based on their geographical location. Our team automated all events and updates to provide a seamless and uninterrupted process. That proved to be a game changer! It allowed the sales executives to operate more effectively and respond to inquiries more rapidly. The client specifically liked elements like lead assignment, task management, activity management, event management, and automation flow. The project gave our team greater experience with third-party Salesforce integration.
This was my first experience with them and we were treated very well. They are very accommodating on our questions and really take time to research Salesforce and Outreach docs for tasks that are not currently enabled on our system. Work happened fast, clean and was communicated well - with regular updates, questions and check-ins. This was a great experience and we will be returning to their services for future projects.
Business Analyst RevOps, Indebted | Australia
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